ExpPrint FAQs

See this item in the general FAQ page.

Because Explorer loads this program, and Explorer is the Windows shell application, even though you have uninstalled, Explorer may still have a copy loaded in its memory. Consequently, when you install the new version and try to use it, Explorer uses the old version.

If you log off, and back on again, this closes Explorer and ensures that you will be using the up-to-date installed version.

This can happen if you've got inappropriate sizes configured for the column widths. Many people assume the column width settings are the number of characters whereas they're either inches or millimetres depending on your Windows regional settings.

This can also occur if you've selected a folder to print, but don't have the "Files in Sub-Directories" check box set.

Explorer adjusts its displayed file names so that you don't normally see all upper case file names. ExpPrint does not duplicate this behaviour, therefore you may see cosmetic differences in upper/lower case naming. Also, when ExpPrint uses the "Print Full Path Name" setting, it obtains the displayed name by an alternative method, so you may see some differences with this setting too. You can verify the correct name of a file by using the DIR command from an MS-DOS prompt under Windows. Internet Explorer 4 has a setting that disables Explorer's upper case file hiding - see the View, Folder Options dialog, View tab, Allow all uppercase names, check box.

Under Windows XP (and 2000, NT4) ExpPrint prints Unicode text. Some printer drivers have had problems with this. Check on your manufacturer's web site to see if they have an updated printer driver available for your printer. If they're still supporting your printer it's likely that they have an updated driver that will resolve the problem. If they don't have an updated driver, try changing the printer setting that alters how TrueType fonts are printed.

The installation for ExpPrint V1.6 (and later) doesn't use the same name as the prior installation. Consequently if you've installed V1.6+ over an earlier version, the entry in the Add/Remove Programs list for the earlier versions is left behind.

If you want to remove the old item and the old files associated with it, select the "JD Design ExpPrint (Remove Only)" item and remove it. When that's completed, select the new item "ExpPrint" and repair that item. For Windows 9x, choose the Add/Remove button and then the repair option. For Windows 2000/XP use the "Change" button to run the repair option.

There appears to be a bug in the Microsoft .Net Framework when sorting in some locales. When using the "DetailedTable" format and sorting on Size, you may get an error mentioning:

Value of flags is invalid
Parameter name: str.

Hopefully Microsoft will release an update to fix this issue (so ensure that you download any Microsoft updates for the .Net Framework), but it can be worked around currently by modifying the ProcessFilesAndDirs.xsl file and using an alternate sort option that specifies an English sorting locale:

<xsl:sort
select="@*[name()=$gSortAttribute]"
data-type="{$gSortType}"
order="{$gSortDirection}"
lang="en"
/>

Of course this will force sorting to be done in English rather that in your specific locale so it's not an ideal solution.

For anyone interested, here is my bug report on this issue to Microsoft

The view of the listing shown in the browser is not directly linked to the settings page. You have to change the settings, then press the Display button to regenerate the HTML view.

Edit the DetailedTable.xslt & CommonTableCellOutput.xsl files (you can use Notepad to edit them if you want to). Locate the sections starting with:

template match="@Size"

... and follow the comments there to use the simpler size formatting.

It's likely that the association for HTML Documents (.htm files) on your computer is incomplete or corrupt.

If you're using Windows XP try this first:

1. Using Windows Explorer, use the Tools, Folder Options menu, and click on the File Types tab.
2. When the list has populated, find and select the HTM extension.
3. In the pane below, if the "Opens with" doesn't refer to your browser, click Change, select your browser application and check the box below that says “Always use the selected program to open this kind of file”.

If you're using Windows Vista, try this first:

1. Using Windows Explorer, select a HTML file (with an extension of .htm).
2. Right click it and choose Properties.
3. In the General tab, if the "Opens with" doesn't indicate your Internet browser application, click Change and reset it to your browser application.

If the above methods don't work for you, try performing a repair installation (or remove & reinstall) of your Internet browser.

If you don't believe the issue is to do with your web browser's HTM file association, or have some other exception, see the following information on reporting exceptions to us.

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